Office 365 Support
Our Office 365 Support services ensure your organization gets the most out of your Office 365 investment. We provide proactive and reactive support for your entire team.
How You Benefit
Full Team Access
Receive access to our entire team of consultants with a single support contract.
Our team members have years of experience and are Microsoft Certified.
We offer End User, Professional and Enterprise level support packages with customizable hour amounts.
Annual and Month to Month contracts provide flexibility and ensure you have the right amount of support.
Ginfinity IT Solutions delivers professional Office 365 support to all levels of the organization including end users, power users, administrators, developers, managers, directors, and C-level executives. We support the entire Office 365 suite including SharePoint, Teams, Power BI, Planner and more. We help companies get the most out of their Office 365 investment.
Managed Support Services for Office 365
At Ginfinity IT Solutions, we recognize one size does not fit all when it comes to getting the support you need for Office 365, which is why we offer a number of options to choose from. Our managed services options include Enterprise, Professional, and End User support packages, and each comes complete with predictable spend and flexible terms so you can budget with accuracy and count on consistent results. Choose between our annual and month-to-month plan options.
Short-Term, Pay-As-You-Go Support for Office 365
Work directly with a professional Office 365 consultant. With online purchase options ranging from two hours to two days, this is a great way to troubleshoot a number of outstanding issues you’re experiencing in Office 365 all at once, receive direction and recommendations on using the Office 365 tools, or quickly ramp up your skills.
Office 365 Administration Support
Our support services span all aspects of Office 365 administration and configuration. We provide Office 365 support services to your internal team so they can get the help they need to resolve complex issues and remain productive. We can act as an extension of your internal team, taking on tasks and providing support to the organization, or we can take over support for your entire Office 365 environment, alleviating you from day-to-day administration. Some examples of our administration support coverage for Office 365 include the following:
- Issue troubleshooting and resolution
- Backup and restore
- Security and permissions
- Integration with other systems
- Microsoft Teams
- Business Connectivity Services
- SharePoint Search
- Active Directory
- User Profiles
Office 365 End User Support
Ginfinity IT Solutions supports end users and power users throughout every level of the organization. We help resolve issues, but we also educate, advise, and assist with implementing solutions. The following are some examples of the tools we cover in Office 365:
- Microsoft Teams
Help Desk and Internal Support
Many organizations use our support services to augment their existing Office 365 Help Desk and internal teams for escalating issues, addressing overflow due to high volume, and filling in during times of reduction in staff such as vacation or employee turnover. You may also outsource your Office 365 help desk to Ginfinity IT Solutions and we’ll take on the responsibility of addressing all of your Office 365 support needs.
Office 365 End User Adoption & Training
When you work with Ginfinity IT Solutions, education and training is ongoing, and we have a consistent focus on transferring knowledge to your employees whether through resolving an issue, individualized training, or consulting. We go beyond simple Office 365 help by providing details and insight into how an issue was addressed. We employ a web-based ticketing system so individuals can easily follow along with issue status and steps to resolution. We also leverage screen sharing for working hand-in-hand with individuals for support and delivering individualized learning sessions.